@book{679,
	author = {Kirchmer, Mathias},
	title = {High performance through business process management :},
	publisher = {Springer,},
	year = {2017},
	address = {Philadelphia :},
	edition = {Third edition},
	url = {https://itmsp.museknowledge.com/UOH?qurl=https://libros-uoh.uoh.cl/ESCUELADEINGENIERIA/INGENIERIA%2520CIVIL%2520INDUSTRIAL/High-Performance-Through-Business-Proccess-Management/}
}