@book{668,
	author = {Lipsky, Michael},
	title = {Street-level bureaucracy: dilemas of the individual un public services},
	publisher = {Russell Sage Foundation,},
	year = {2010},
	address = {New York :},
	edition = {30th anniversary expanded edition},
	url = {https://itmsp.museknowledge.com/UOH?qurl=https://libros-uoh.uoh.cl/ESCUELADECIENCIASSOCIALES/ADMINISTRACIONPUBLICA/Street-level-bureacracy,-dilemmas-of-the-individual-in-public-services}
}